Return & Refund Policy

Last Updated: Jan, 2026

This Return & Refund Policy governs the conditions under which returns, replacements, and refunds may be requested for products and services offered by
Bookbins Private Limited (“Bookbins”, “we”, “our”, “us”).

By placing an order or availing any service from Bookbins, you agree to the terms stated below.

1. Scope of This Policy

This policy applies to:

  • Physical books and merchandise
  • Digital products and downloadable content
  • Publishing, marketing, and creative services
  • Book launch and event-related services

2. Returns for Physical Products (Books & Merchandise)

a) Eligibility for Return

Returns are accepted only in the following cases:

  • Product received is damaged
  • Incorrect product delivered
  • Product is missing pages or has major printing defects

b) Return Timeframe

  • Return requests must be raised within 48 hours of delivery
  • Requests received after this period may not be accepted

c) Return Conditions

  • Product must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase and images/videos may be required

3. Non-Returnable Items

The following items are non-returnable:

  • Signed or limited-edition books
  • Discounted or clearance sale items
  • Digital products
  • Customized or print-on-demand books

4. Refund Policy for Physical Products

  • Once the return request is approved and verified, Bookbins may offer:
    • Replacement, or
    • Refund, at its discretion
  • Refunds (if approved) are processed to the original payment method
  • Refund processing time: 7–14 working days
  • Shipping or handling charges are non-refundable unless the error is on our part

5. Digital Products & Downloadable Content

All digital products, including but not limited to:

  • eBooks
  • PDFs
  • Online resources
  • Downloadable content

are non-returnable and non-refundable once access or delivery is provided.

6. Publishing, Marketing & Creative Services

Due to the customized and professional nature of services:

  • Payments made for publishing, editing, design, marketing, or promotional services are non-refundable
  • No refunds will be issued once work has commenced
  • Partial refunds, if any, are granted solely at the discretion of Bookbins and only in exceptional circumstances

7. Book Launch Events & Event Services

  • Event-related payments are generally non-refundable
  • Refunds may be considered only if:
    • The event is cancelled entirely by Bookbins
  • Costs incurred towards venues, logistics, third-party vendors, or promotions are non-refundable
  • Rescheduling may be offered subject to availability

8. Refund Method & Timeline

  • Refunds are processed to the original mode of payment
  • Processing time may vary depending on the payment gateway or bank
  • Transaction or processing fees may be deducted where applicable

9. Abuse of Return & Refund Policy

Bookbins reserves the right to:

  • Reject repeated or suspicious refund requests
  • Suspend services or refuse future orders in case of policy abuse

10. Policy Modifications

Bookbins Private Limited reserves the right to modify this Return & Refund Policy
at any time without prior notice. Updates will be posted on this page with a revised date.

Continued use of our services indicates acceptance of the updated policy.

11. Contact Information

For return or refund-related queries, please contact:

Bookbins Private Limited
📍 Registered Office:
SF 66, Platinum Plaza,
Navjivan Mill Compound,
Village: Kalol, Taluka: Kalol – 382721,
District: Gandhinagar, Gujarat, India

📧 Support Email: Support@bookbins.in
📧 Publishing Queries: publish@bookbins.in
📱 WhatsApp: +91 8866989944