Grievance Redressal Policy

Last Updated: Jan, 2026

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Bookbins Private Limited (“Bookbins”, “we”, “our”, “us”) has established this Grievance Redressal Policy to address user complaints, concerns, and disputes in a fair and timely manner.

1. Purpose of This Policy

This policy aims to:

  • Provide a transparent grievance redressal mechanism
  • Protect the rights of users, authors, customers, and partners
  • Ensure compliance with Indian legal and regulatory requirements
  • Resolve issues efficiently and responsibly

2. Scope of Grievances Covered

This policy applies to grievances related to:

  • Website usage and access
  • Publishing services and author engagements
  • Book sales, delivery, refunds, or payments
  • Content-related concerns (including copyright issues)
  • Marketing, promotional, or event services
  • Privacy, data protection, or misuse of personal information

3. Who Can Raise a Grievance

Grievances may be raised by:

  • Website users
  • Authors and contributors
  • Customers and buyers
  • Business partners or vendors
  • Any person affected by the content or services of Bookbins

4. Grievance Redressal Officer

As required by Indian law, Bookbins has appointed a Grievance Redressal Officer.

Grievance Redressal Officer
Designation: Authorized Representative
Company: Bookbins Private Limited
📧 Email: Support@bookbins.in
📱 WhatsApp: +91 8866989944

Registered Office Address:
SF 66, Platinum Plaza,
Navjivan Mill Compound,
Village: Kalol, Taluka: Kalol – 382721,
District: Gandhinagar, Gujarat – 382721, India

5. Procedure for Filing a Grievance

To submit a grievance, please provide:

  • Full name and contact details
  • Nature of the grievance
  • Relevant order ID, transaction reference, or content URL (if applicable)
  • Supporting documents or screenshots (if any)

Grievances must be submitted via email or official communication channels.

6. Acknowledgement & Resolution Timeline

  • All grievances will be acknowledged within 48 hours of receipt
  • We aim to resolve grievances within 15 working days
  • Certain complex issues may require additional time, which will be communicated

7. Content Takedown & Legal Complaints

In case of:

  • Copyright infringement
  • Defamatory or unlawful content
  • Privacy violations

Bookbins will:

  • Review the complaint promptly
  • Take necessary action including content removal where required
  • Cooperate with lawful authorities if mandated

8. Escalation & Legal Remedies

If a grievance is not resolved satisfactorily:

  • The complainant may seek remedies under applicable Indian laws
  • Jurisdiction for disputes shall lie with courts in Gandhinagar, Gujarat, India

9. Abuse of Grievance Mechanism

Bookbins reserves the right to:

  • Reject frivolous or malicious complaints
  • Take action against misuse of the grievance redressal process

10. Policy Updates

This Grievance Redressal Policy may be updated periodically. Any changes will be posted on this page with a revised date.

Continued use of our platform constitutes acceptance of the updated policy.