Return & Refund Polices
Return policy:
- Eligibility: We accept returns on most items within 5 days of delivery. To be eligible for a return, items must be unused, in their original condition, and accompanied by the original packaging.
- Return Process: Customers must initiate a return request by contacting our customer service team. Once the return request is approved, customers will receive instructions on returning the item. Upon receipt and inspection of the returned item, a refund will be issued to the original payment method within 5-7 business days.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective item.
Refund policy:
- Refund Process: Refunds are issued to the original payment method used at the time of purchase. Once a return is received and inspected, refunds are processed within 5-7 business days.
- Partial Refunds: In some cases, partial refunds may be issued for items that are returned damaged, used, or not in their original condition.
- Refunds for International Orders: For international orders, refunds will be issued in the original currency at the exchange rate applicable at the time of purchase. Please note that we are not responsible for any fluctuations in currency exchange rates.
- Refund Status: Customers will receive email notifications once their refund has been processed. If there are any delays or issues with the refund, customers should contact our customer service team for assistance.
Additional notes:
- All policies are subject to change without prior notice.
- Customers are encouraged to review the full terms and conditions on our website before making a purchase.
- For any questions or concerns regarding our policies, customers can contact our customer service team for assistance.
