Cancellation, Shipping & Delivery Polices

Cancellation policy:

  1. Cancellation Window: Customers may cancel their order within 24 hours of placing it. To cancel an order, customers must contact our customer service team with their order number and request for cancellation.
  2. Cancellation Process: Upon receiving a cancellation request, our customer service team will review the order status. If the order has not yet been processed for shipment, it will be cancelled, and a full refund will be issued to the original payment method.
  3. Cancellation After Shipment: If an order has already been processed and shipped, it cannot be cancelled. In such cases, customers may return the order following our standard return policy.

Shipping policy:

  1. After you place your order, we will research where best to source this title. Usual Processing time is 1 business day, Shipping time is 2 business days, and Delivery time is 4-7 business days according to your postal address. Delivery time may very with state to state or with different zones of the India.
  2. You will be sent an email once your order has been processed from us and we will keep you updated through various communication options. (You may also get updates from our shipping logistics partner.)
  3. If delivery times are not suitable then you can ask someone else to receive the shipment on your behalf or you can ask the delivery person to deliver at another time. Let us clear one thing that usually delivery agents try maximum 3 attempts for the delivery and after that they mark the shipment as RTO and it will get returned. In that case customer will be liable for the return charges.
  4. In case of COD (Cash on Delivery) orders, we may call customers for the verification of the order as many time customers randomly place the orders and they did non accept it at the time of delivery. If we suspect any fake order while talking to you, Bookbins holds the right to cancel your order without any kind or notice.
  5. In case of COD orders, delayed verification may lead to delay in shipping and delivery.
  6. Remember that once we hand over any order to the delivery agents, we hold the same information as customers are informed from our shipping partner/partners. In case of any issue with this whole ongoing process of delivery of any order, we are just a mediator to help our customers.
  7. Express shipping: We are giving an option to our customers that they can choose the best and fast shipping partner according to their priorities.  You can choose fastest shipping partner on view cart page by updating  cart page after adding your pin code and city name.

Delivery policy:

  1. Delivery Address: Customers are responsible for providing accurate delivery information, including the recipient’s name, address, and contact number. We are not liable for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
  2. Delivery Confirmation: Upon delivery, customers may be required to sign for their package to confirm receipt. If no one is available to receive the package, a delivery attempt will be made, and a notification will be left for the customer to arrange for re-delivery or pickup.
  3. Delivery Issues: In the event of delivery issues such as lost or damaged packages, customers should contact our customer service team immediately for assistance. We will work to resolve the issue and ensure that the customer receives their order promptly.
  4. Tracking Orders: Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number. This tracking number can be used to monitor the status and location of the package during transit.

Additional notes:

  • All policies are subject to change without prior notice.
  • Customers are encouraged to review the full terms and conditions on our website before making a purchase.
  • For any questions or concerns regarding our policies, customers can contact our customer service team for assistance.